Prove your CX ROI in days

Used by CX leaders at Europe's major brands to build programs that drive measurable results.

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Read by leaders across the globe

63% of CX Leaders need to do more with less

You're being asked to do more with less. Your leadership wants proof. Your team needs direction.

#1 Show CX ROI

You have CX metrics, but they don't connect to business outcomes. Your leadershiop doesn't care about NPS.

#2 Where to prioritize

Your organization is not sure what to prioritize. Journey mapping? Personalization? Employee engagement? All of the above?

#3 Benchmarks

The organization is building a program in isolation. They don't see what leading companies are actually doing differently.
THE JOURNEY-LED ENTERPRISE

Here's what world-class leaders do differently

Connect CX to revenue

They know exactly which initiatives drive retention, reduce churn, and increase customer lifetime value.

Prioritize ruthlessly

They focus on the 20% of initiatives that drive 80% of the impact.

Benchmark against the best

They know what leading companies are doing and how they compare.
OPENING RESEARCH


CX Manager 

Our research is will open soon! Share your insights on the role of the CX Manager to help us create the most comprehensive report for CX Managers.
This report will feature insights from multiple industries across Europe and beyond
€ 195 (individual license, early bird)
REPORT

The Journey-First Enterprise

Our comprehensive research dives into the current state of customer journey mapping, offering a unique and practitioner-focused perspective.
70 pages including Journey Management Framework, insights from practitioners, case studies
€ 195 (individual license)
REPORT

Belgium's Most Customer Friendly Bank & Insurer

Every year we go searching for the most customer friendly company in Belgium. Our latest research uncovers who's the most customer friendly Bank & Insurer and why.
This report gives you insights into customer loyalty, NPS®, product and service quality, and reputation.
€ 3.995 (individual license)

Not ready for research?
Start here

Our assessment can identify the challenges and barriers that are keeping your company from being truly customer centric. 
Lesson series

Need answers to your questions?

We will help you unlock your inner potential so you can excel in your professional field

Three typical use cases

Benchmark our performance against competitors
Test this new value proposition with your customers
Measure the ROI of our CX initiatives

Consultation (free)

Get in touch with our experts who will gladly help you scope the research.

Research Proposal

Get a detailed proposal on how to get to the findings you're looking for.

Run Research

A  team of experts do the heavy lifting for you. Or together with you.

Act on Insights

Together we work out what the insights mean to you and help you act.

Frequently asked questions

What if I'm not sure if the report is right for me?

Take a minute to reach out to our team. They'll gladly help you decide if the report is a right fit for you.

Can I share the report with my team?

Yes, team licenses are available. Reach out for pricing.

How current is the data?

All reports are updated annually unless specified differently.

Can I get a custom report for my industry?

Yes. Request a consultation to discuss your specific needs.

Questions?
We're here to help.

Thank you!