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Knowing how you stack up against your competitors is the key to unlocking sustainable growth and building lasting customer relationships. Customer Friendly's Industry Index for Banking & Insurance provides the unique insights you need to elevate your customer experience and gain a decisive competitive advantage.
Belgium's most Customer Friendly Bank & Insurance benchmark
Customer Loyalty
Our report goes deep into a customer's rational and emotional loyalty and also gives insights into the customers who are advocating for your brand, as well as the ones that are at risk and whom are even already shopping for an alternative bank or insurer.
Net Promoter Score®
The Bank & Insurance Industry Index provides a benchmark of the Net Promoter Score® of your competitors in banking or insurance. It gives insights how much you are ahead, or behind and how the recommendation behavior of customers works in Belgium.
Brand Reputation
The report goes much deeper than just brand reputation, it shows how customers perceive value for money, product or service quality and other relevant aspects. Results are based on data from thousands of annual participants in the Industry Index surveys.
We are on a mission to help professionals and individuals succeed in their customer experience programs.
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