The CXM Academy Magazine

CXM Academy Magazine - Summer 2026
Notice one thing. Bring it home.

The Summer 2026 issue is out now.

The best insights in this field don't come from the obvious places. Twice a year, the CXM Academy community shares what they're actually thinking about — the books on their nightstand, the cities where they find good CX, the conversations that go deeper than the keynote.

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CXM Magazine Summer 2026

What's inside the Summer 2026 issue

This issue is lighter than the last one. Fewer profiles, more recommendations. We asked the community two questions: what they're reading this summer, and where good CX hides in their hometown. The answers fill these pages.



► Summer reading from the CX community — the books your peers are actually carrying with them, not what they recommend for the office

► Where good CX actually lives — city guides written by the practitioners who live there, across 10 cities on 5 continents

► Six book reviews worth arguing about — honest takes from practitioners on Alchemy, The Culture Map, Customer Passion, Promptism, Simple Doesn't Mean Easy, and Managed by Morons

► 20 CX podcasts for your commute — mostly European, all practitioner-driven, ranked and described so you can find the right one for where you are in your work

► The Journey-First Enterprise — why customer experience stays fragmented after digital transformation, and why the fix is structural

► Table 7 lands in Germany and the Netherlands — conversations with Christian Peter and Daniël Granja Baltazar on culture, data, and what real personalisation actually means

And it's free.


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Where good customer experience actually lives.

Ten cities. Ten practitioners who live there. Read them as a friend telling you what they'd do with you if you came.

Dubai · Copenhagen · Riyadh · Antwerp · Brussels · Oslo · Stockholm · Helsinki · Nairobi · Sofia

Full city guides inside the magazine.

Six books, six reads

Three reviewers from the community, three from inside the team. Read them in any order.

Alchemy · The Culture Map · Customer Passion · Promptism · Simple Doesn't Mean Easy · Managed by Morons


Full reviews inside the magazine.

20 CX podcasts worth your commute

The shows the CXM Academy community keeps returning to. Mostly European. All practitioner-driven. Ranked and described so you can find the right one for where you are in your work.




Full list inside the magazine.

Frequently Asked Questions

Why does this magazine exist?

Because the best insights in this field don't arrive through official channels. They come from wandering — from a conversation on a plane, a restaurant that gets it right, a book you bought because you liked the cover. This magazine is a place for that kind of knowing. It belongs to the community that fills it.

Who contributes to the magazine?

Practitioners, not commentators. The contributors to the Summer 2026 issue include CX leaders from Abu Dhabi, Brussels, Portland, Nairobi, Helsinki, Sofia, Copenhagen, Riyadh, Stockholm, Oslo, Peterborough, Gloucester, and Ottawa. They wrote their pieces because they had something worth saying — not because they were promoting something.

How often does the magazine come out?

Twice a year. Summer and autumn. The autumn 2026 issue starts taking shape in August.

Can I contribute to the next issue?

Yes. If you noticed a moment of good or bad CX this summer, we want to hear it. Write to hello@cxm.academy or find us on LinkedIn.

Don't miss out. 
Get your free copy today!

The Summer 2026 issue is 50 pages of customer experience reading written by the people doing the work. No consultants selling frameworks. No keynote speakers recycling slides. Just practitioners, their cities, their books, and their thinking.

Read it on a plane. Read it under an umbrella. Notice one thing. Try it in September.