Map. | Measure. | Manage. | Master.

More action. Less guesswork. Master CX to build a world-class program and prove ROI in this 2-day classroom training with Michel Stevens.

Register for Copenhagen

April 13-14, 2026

Copenhagen, Denmark

About CXM Professional

Most CX professionals are flying blind; building programs without strategy, collecting data without action, and unable to answer "What's the ROI?" when their boss asks.

This 2-day classroom training is for professionals tired of guessing and ready to lead with confidence. You'll learn the frameworks and methods that separate world-class CX leaders from everyone else, so you can build a program that drives measurable business results.

By the end, you won't just understand CX but you'll know how to build a program that drives measurable business results.
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Course reviews

A particular strength of the course was the professional dive into models and methods. This provides a solid foundation for engaging management and creating organizational support for the work on customer experiences. A very well-organized course that I can highly recommend to others.
Stine Hjartved
Retail Development Manager, BMW Denmark

What you master after this course

Two days to acquire the skills that change everything.

Prove Return on Investment

Stop guessing about impact. You'll know exactly how to measure CX and link it to business results your boss actually cares about.

Experiences that matter

Move beyond surface-level improvements. You'll map journeys, identify real friction points, and create meaningful change.

Secure executive buy-in

No more fighting for budget and resources. You'll speak the language of leadership and get the support you need.

Lead with confidence

Stop second-guessing yourself. You'll have the tools and frameworks to lead CX initiatives like a true professional.

Build a cohesive strategy

End the chaos of siloed teams and disconnected initiatives. You'll have a clear framework to align your entire organization around CX.

Scale your impact

Go from one-off projects to a sustainable, organization-wide CX program that actually sticks.

More than ever, companies need CX that actually works

Everyone talks about customer experience. Everyone has good intentions. But most organizations fail to execute. They lack strategy. They can't prove ROI. They're stuck between knowing CX matters and actually building a program that delivers.

That gap? That's where you come in.
Meet the CERTIFIED PRACTITIONER

Michel Stevens

Michel isn't your typical trainer. He's spent years in the trenches, building CX programs for organizations of all sizes. He knows what works, what doesn't, and more importantly, why most CX initiatives fail. In this training, he'll share everything he's learned, cutting through the nonsense and giving you the frameworks and tactics that actually change anything. By the end of two days, you won't just understand CX. You'll know how to lead it.
Patrick Jones - Course author

Frequently asked questions

Is this only for CX Professionals?

No. This training is for anyone responsible for driving customer experience; marketers, product managers, service leaders, entrepreneurs, consultants. If you care about customer outcomes, this is for you.

What is the time commitment?

Two full days, from 9 AM to 5 PM, including breaks and lunch.
No need to reserve extra time for preparations or homework.

What if I can't attend both days?

We recommend attending both days to get the full value. But if you have a conflict, reach out and we'll discuss options

Will I get a certificate?

Yes. Upon completion, you'll receive your CXM Professional Certificate, which you can add to your LinkedIn and resume.

Can I bring my team?

Absolutely. Group discounts are available. Email us to discuss team rates.

Can I get an invoice?

Yes. We can send you an invoice for your records or for your company's accounting department.

Can I pay in another way than credit card?

Yes. We accept bank transfers and other payment methods. Contact us to arrange alternative payment.

This could be you

You walk into that training room uncertain, carrying the weight of a thousand unanswered questions. By the time you leave on day two, you're different. You know how to build a CX program that works. You know how to prove ROI. You know how to speak the language of leadership. You know how to lead.

That's not just training. That's transformation.

Write your awesome label here.
Write your awesome label here.
Write your awesome label here.
Write your awesome label here.

IT'S YOUR MOVE

You've read this far. You know what's possible. You know what's at stake. The question now is simple: Are you ready to stop guessing and start leading?

Two days is all you need.
The choice is yours.

Need more?

Reach out to our team. Tell us what's on your mind—whether it's about the curriculum, the format, pricing, or anything else. We're here to help you figure out if this training is right for you. No pressure. No sales pitch. Just honest conversation.