Boost customer value. maximize ROI

The most effective CX training in Antwerp. Guaranteed.

Our graduates work with top companies

Exceptional CX, delivers value for the customer, the business, and builds your brand. Our intensive CX training program gives you the proven methods to satisfy customers and to turn them into loyal advocates.

Course information

  • October 8th & 9th 2025 
  • Location: Antwerp, Belgium
  • Level: Advanced
  • Language: English

Day 1

We'll introduce you to the customer experience through the eyes of the CX professional. With a practical, real-life, yet challenging case study we'll work on decoding the voice of the customer and uncover how to go beyond the customer journey mapping.

Day 2

This is where you'll learn making a business case to gain support for CX in the organization and we'll explore how to create engagement within the organization and how to manage change. At the end of day 2 you will be introduced to your certification.

Course Lessons

Meet the instructor

Michel Stevens

Michel Stevens isn't your typical customer experience trainer. He's a disruptor, a challenger, and a passionate advocate for putting the customer at the heart of everything. As Course Director of CX Master Academy, he ignites a fire in professionals at all levels, from CEOs to frontline staff, empowering them to transform their organizations through exceptional customer experiences.
Patrick Jones - Course author