Mindset. | Meaning. | Magic. | Master.

Stop patching. Start building. The strategic foundation for world-class CX, delivered at scale. CXM Foundations provides a unified framework for your entire organization, with the flexibility of localized content and cultural adaptation. The backbone of a multi-million dollar training program, with the tailored approach of a boutique agency.

The global #1 CX Training Program

Your organization is global, but your customer experience feels fragmented. Different regions, different teams, different standards. You know that a consistent, high-quality customer experience is critical for growth, but scaling effective training across languages, cultures, and time zones is a monumental challenge. How do you ensure every employee, from the front line to the C-suite, understands their role in delivering on your customer promise?

CXM Foundations is the answer. We provide the essential building blocks for a customer-centric culture, creating a unified understanding of CX across your entire organization. This isn't just another training program; it's a strategic investment in organizational alignment and a consistent brand experience, everywhere.
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HOW IT WORKS

Global scale
Local Relevance

We've combined the best of both worlds: the robust, scalable framework of a global training powerhouse with the agility and cultural nuance of a local partner.
The global backbone: Our core curriculum is based on universally applicable CX principles and best practices, ensuring a consistent foundation for all your teams.
The localized application: We work with you to adapt the content to your specific markets. This includes:
Language and cultural nuances: Ensuring the training resonates with local teams.
Region-specific challenges and opportunities: Addressing the unique context of each market.
Flexible online and classroom options: We are used to deliver our trainings on a global scale. As a result we offer the training in multiple flexible formats - both online as classroom.
Local examples and case studies: Making the content relevant and relatable.Learn how to create amazing products for Beginners & Advanced professionals
This blended approach ensures that your teams receive world-class training that is both globally consistent and locally relevant.

What your teams will master

Align your multinational teams. Master Customer Experience

A Shared Language for CX

Eliminate confusion and create alignment with a common vocabulary and understanding of customer experience.

Cross-Functional Work

Break down silos by providing a shared framework for understanding and improving the customer journey.

Customer-Centric Thinking

Empower every employee to make decisions that benefit the customer and the business.

A Foundation for Growth

Lay the groundwork for more advanced CX initiatives and a culture of continuous improvement.

Data-Driven Empathy

Move beyond guesswork and use customer feedback to inform strategy and action.

Cerified CX Doers

Upon completion, participants receive a certificate that recognizes their understanding of fundamental CX principles.

Also available in other versions

CXM Foundations is delivered globally, with content, examples, and case studies adapted to local cultures and the country's language(s). All these versions also have an English version for non-native speakers. These are the countries that are available at this time.
Belgium
France
The Netherlands
Denmark
Norway
UAE
SAUDI ARABIA

Frequently asked questions

Is this course only for CX professionals?

No. CXM Foundations is designed for everyone in the organization, from leadership to frontline staff. It provides the foundational knowledge that every employee needs to contribute to a customer-centric culture.

Can we customize the course for our organization?

Yes. We can work with you to tailor the content to your industry, business goals, and specific challenges. We can also incorporate your own internal language, frameworks, and case studies.

What does it take to run this program in-house?

We offer a train-the-trainer program that enables you to deliver CXM Foundations internally. We provide all the materials, coaching, and support you need to build your own in-house CX training capability.

Do you offer this course in other languages?

Yes. We can deliver CXM Foundations in multiple languages. Contact us to discuss your specific needs.

What is the pricing for team enrollment?

We offer volume discounts for team and enterprise-wide enrollments. Contact us for a custom quote.
READY TO BUILD A MULTINATIONAL CX CAPABILITY?

Request a demo

Stop the fragmented efforts. Start building a unified, customer-centric organization. Let's talk about how CXM Foundations can help you get there.
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