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CXM Foundations

Prepare Your Teams for Customer-Centric Transformation

Equip your organization with the essential skills and strategies to make the mission-critical shift towards becoming truly customer-centric. The CXM Foundations course provides your teams with a comprehensive framework for understanding and implementing customer experience best practices, ensuring a unified approach to delivering exceptional customer value.

What's included?

  • 5 chapters
  • 1 Certification
  • 8 hours of content
  • Interactive pages
  • Sel-fpaced

Build a Foundation in Customer Experience

This course will help participants to

1. Understand the fundamental concepts of customer experience and its importance
2. Learn how to identify and understand customer needs and expectations
3. Develop basic skills in customer journey mapping and analysis
4. Gain an introduction to key CX metrics and measurement techniques
5. Learn how to apply customer-centric principles in their daily work

Empower your team with CX Fundamentals

This course empowers your team to collectively understand and apply core CX principles, ensuring a consistent and customer-focused approach across the organization.